Night Front Desk & Guest Experience Leader

Murrieta Hot Springs Resort; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 42,000 - 48,000; Full time

Job summary

Embassy Suites Philadelphia - Airport is seeking a Front Office/ MOD role to manage night operations, guest resolution, and emergencies with authority to coordinate across departments. The ideal candidate will understand Front Office duties and support staff as needed.

Responsibilities include completing a nightly MOD checklist, operating the OnQ system, and supporting Food & Beverage and other teams during busy shifts. Strong customer service and attendance are essential.

Qualifications

• Proven customer service and problem-solving experience.
• Regular attendance according to established guidelines.
• PM position—hours may change slightly depending on needs of business.
• May be required to work varying schedules to reflect the business needs of the property.
• Focus and maintain attention to tasks, and complete work assignments on time despite interruptions.
• Maintain excellent relationships with staff and guest confidentiality.

Responsibilities

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to ensure guest satisfaction with outcome.
• Handle emergencies with authority to contact providers and report.
• Assist any department that is short staffed or needs help.
• Perform Front Office duties as needed and understand staff roles.

Skills

Customer service

Problem solving

Attendance

Team coordination

Tools

OnQ system

Simphony POS

Job description

Embassy Suites Philadelphia - Airport is seeking a Front Office/ MOD role to manage night operations, guest resolution, and emergencies with authority to coordinate across departments. The ideal candidate will understand Front Office duties and support staff as needed.

Responsibilities include completing a nightly MOD checklist, operating the OnQ system, and supporting Food & Beverage and other teams during busy shifts. Strong customer service and attendance are essential.