Hotel Front Desk Agent — Guest Experience Specialist

Hotel Yountville; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Embassy Suites Philadelphia - Airport is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle payments with accuracy. You will assist with reservations, rate quotes, and ensure smooth front desk operations in a busy airport-adjacent hotel.

The role requires a team-oriented individual with strong guest-service skills and the ability to work varied shifts, including nights and weekends, as part of a full-time team.

Qualifications

• Greet guests and manage check-in/check-out.
• Accurately process charges and payments.
• Coordinate reservations and rate quotes.

Responsibilities

• Greet guests warmly and check them in/out promptly and professionally.
• Post charges accurately and manage payments.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures.

Skills

Guest service

Cash handling

Reservations

Teamwork

Job description

Embassy Suites Philadelphia - Airport is seeking a Front Desk Agent to warmly greet guests, manage check-in/check-out, and handle payments with accuracy. You will assist with reservations, rate quotes, and ensure smooth front desk operations in a busy airport-adjacent hotel.

The role requires a team-oriented individual with strong guest-service skills and the ability to work varied shifts, including nights and weekends, as part of a full-time team.