Night Manager

One Ocean Resort & Spa; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 36,000 - 52,000; Full time

Job summary

Embassy Suites Philadelphia - Airport is seeking a proactive Front Office Night Auditor to oversee night operations, manage guest requests, and ensure accurate front desk transactions. This role requires strong guest service and leadership to coordinate with engineering, housekeeping, and F&B teams.

You will operate the OnQ system and assist other departments as needed, while maintaining confidentiality and a high standard of service.

Qualifications

• Proven customer service and problem-solving experience.
• Regular attendance according to guidelines.
• PM position; hours may change with business needs.
• Ability to work varying schedules to reflect property needs.
• Maintain focus and complete tasks despite interruptions.
• Maintain staff and guest confidentiality at all times.

Responsibilities

• Complete a nightly MOD checklist and communicate with General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process through investigation and creative problem solving.
• Handle emergencies with authority to contact providers and report issues.
• Assist any department that is short staffed or needs help.
• Understand Front Office staff duties and perform them when required.
• Accurately operate the OnQ system for daily transactions including Night Audit.
• Have knowledge of Food and Beverage operations to assist if needed.
• Know and understand the Simphony POS system.

Skills

Guest relations

Customer service

Communication

Teamwork

Multitasking

Tools

OnQ System

Simphony POS

Job description

Philadelphia, Pennsylvania, United States

Location Description

9000 Bartram Avenue, Philadelphia, Pennsylvania 19153

Welcome to the Embassy Suites Philadelphia - Airport hotel, less than one mile from Philadelphia International Airport (PHL) with complimentary airport shuttle.

We are located four miles from sports venues such as Citizens Bank Park, home of the Phillies; Lincoln Financial Field, home of the Eagles; and the Wells Fargo Center, home of the Sixers and Flyers. Just 10 minutes from the Philadelphia Union and Harrah's Chester Casino in PPL Park, our hotel is also close to popular attractions including Penn's Landing, Simeone Automotive Museum, Xfinity Center, John Heinz Wildlife Refuge and Camden Aquarium.

Job Description

What you will be doing

• Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
• Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
• Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
• Assist any department that is short staffed or needs additional help.
• Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
• Accurately manage and operate the OnQ system at the front office, including all daily transactions and those which are not performed often, including Night Audit
• Have knowledge of Food and Beverage operations and be ready to assist in the restaurant should the need arise
• Have knowledge/understanding of the Simphony POS system

Location

Philadelphia Embassy Suites-PHI

Requirements

What we are looking for

• High work ethic, self-initiative , independent judgment
• Proven customer service and problem-solving experience
• Regular attendance according to established guidelines
• PM position- hours may change slightly depending on needs of business
• May be required to work varying schedules to reflect the business needs of the property
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
• Stand and walk for varying lengths of time, often long periods of time

Status

Full-time

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