Night Operations Manager - Guest Experience & Front Desk

RadNet, Inc.; Philadelphia (Philadelphia County); On-site; USD 42,000 - 62,000; Full time

Job summary

Embassy Suites Philadelphia - Airport is seeking a capable Front Office/Night Audit professional to manage daily operations and guest resolutions. You will complete the nightly MOD tasks, oversee front desk activities, and ensure smooth communication with all hotel departments.

The role requires strong customer service skills, problem solving, and familiarity with OnQ and Simphony systems to support guest satisfaction and hotel efficiency.

Qualifications

• Experience delivering high-quality guest service in a hotel environment.
• Strong problem-solving and conflict resolution abilities.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Complete a nightly MOD checklist and distribute copies to GM, Engineer, Housekeeping and F&B teams.
• Manage the guest resolution process, investigate situations and use creative problem solving to satisfy guests.
• Handle emergencies with authority to contact providers and ensure issues are addressed and reported.
• Assist departments that are short staffed or need additional help.
• Understand Front Office staff duties and be able to perform them as needed.
• Accurately operate the OnQ front office system and process daily transactions including Night Audit.
• Demonstrate knowledge of Food & Beverage operations and assist in the restaurant if needed.
• Understand and use the Simphony POS system.

Skills

Customer service

Problem solving

Night Audit

Front Office systems

Team collaboration

Tools

OnQ system

Simphony POS

Job description

Embassy Suites Philadelphia - Airport is seeking a capable Front Office/Night Audit professional to manage daily operations and guest resolutions. You will complete the nightly MOD tasks, oversee front desk activities, and ensure smooth communication with all hotel departments.

The role requires strong customer service skills, problem solving, and familiarity with OnQ and Simphony systems to support guest satisfaction and hotel efficiency.