Night Auditor - EMBASSY SUITES PHILADELPHIA AIRPORT

Remington Hospitality; Philadelphia (Philadelphia County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hospitality company in Philadelphia is seeking a dedicated front office professional. Responsibilities include performing daily audit functions, ensuring accuracy in room and tax postings, and managing all front desk operations such as check-ins and guest inquiries. Ideal candidates will possess strong attention to detail and excellent customer service skills. This role is essential in providing a warm and professional experience for every guest.

Qualifications

• Strong attention to detail for accuracy in postings and audits.
• Ability to follow accounting and credit policies.
• Excellent customer service and communication skills.

Responsibilities

• Perform daily audit functions for front office.
• Review room and tax postings for accuracy.
• Responsible for all front desk functions including guest check-ins and check-outs.

Job description

• Perform all daily audit functions for front office and each outlet of the hotel.
• Review room and tax posting on computer or register for accuracy, immediately correcting any errors. Ensure all house charges are posted accurately and in a timely fashion.
• Complete back-up of front office computer system and night audit program daily (if applicable).
• Complete the rebuild of the front office system, reservation and other related computer maintenance (if applicable).
• Understand, know and follow management company's accounting and credit policies and procedures.
• Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Guests should be treated promptly, warmly, courteously and professionally. Accurate and clear directions to room locations should be given.