Night-Shift Customer Experience Dispatcher

Kaizen Lab Inc.; Winthrop Harbor (IL); On-site; USD 42,000 - 63,000; Full time

Job summary

All Fleet Inc. in Winthrop Harbor, IL seeks an Overnight Customer Experience Dispatcher for our 24/7 operations center. You will be alert, responsible, delivering outstanding service during night shifts without direct supervision.

Responsibilities include handling overnight breakdown calls, gathering driver and vehicle details, dispatching technicians, and keeping customers informed with clear updates. No prior trucking experience required; training provided.

Qualifications

• Genuinely enjoys overnight work.
• Can remain focused throughout the shift.
• Takes action without constant supervision.
• Communicates confidently with customers and technicians.
• Stays calm during emergencies.
• Documents every important detail.
• Recognizes when something does not look right.
• Takes complete ownership of unresolved issues.
• Is consistently punctual and dependable.

Responsibilities

• Answer overnight breakdown calls.
• Gather accurate driver, vehicle, and location information.
• Dispatch the closest qualified technician.
• Track technicians as they travel to and work at the location.
• Provide customers with clear and timely updates.
• Help technicians obtain the information they need.
• Monitor every open job and follow up on delays.
• Review completion notes, photos, and documentation.
• Prepare a detailed handoff for the morning team.

Skills

Overnight work

Focused

Self-motivation

Customer communication

Calm under pressure

Documentation

Attention to detail

Ownership

Punctuality

Job description

All Fleet Inc. in Winthrop Harbor, IL seeks an Overnight Customer Experience Dispatcher for our 24/7 operations center. You will be alert, responsible, delivering outstanding service during night shifts without direct supervision.

Responsibilities include handling overnight breakdown calls, gathering driver and vehicle details, dispatching technicians, and keeping customers informed with clear updates. No prior trucking experience required; training provided.