Night Operations & Guest Concierge

FirstService Residential; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Full benefits package

401k with company match

Paid holidays

Job summary

FirstService Residential is seeking an Operations Staff member in Boca Raton to maintain a high level of service for residents, guests, and vendors. Responsibilities include greeting residents, recording daily logs, and assisting in property operations.

The role requires strong customer service and communication abilities, emergency response readiness, and the ability to work shifts that may change with property needs. CPR/AED certification is desirable and a high school diploma is required.

Qualifications

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Strong customer service background.
• Multilingual abilities desirable.
• Strong command of information system hardware/software is required

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building.
• Shifts are subject to change based on property needs.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel and ensure compliance with guidelines.
• Check First Alarm Panel at shift start/end and report troubles in writing.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to mechanical, medical or police emergencies and assist as necessary.

Skills

Customer service

Communication

Emergency response

Time management

Safety procedures

Interpersonal skills

Multilingual

Information systems knowledge

Education

High School Diploma or Equivalency

CPR/AED Certification desirable

Tools

IT hardware/software

Job description

FirstService Residential is seeking an Operations Staff member in Boca Raton to maintain a high level of service for residents, guests, and vendors. Responsibilities include greeting residents, recording daily logs, and assisting in property operations.

The role requires strong customer service and communication abilities, emergency response readiness, and the ability to work shifts that may change with property needs. CPR/AED certification is desirable and a high school diploma is required.