Residential Operations Associate - Evenings & Weekends

FirstService Residential; Florida; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Paid holidays

401k with company match

Job summary

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents and guests, assist in property operations, and maintain daily logs. The role emphasizes safety, customer service, and timely response to emergencies.

You will monitor control systems, support deliveries and moves, supervise service activity, and coordinate with the Property Manager. Shifts include Wednesday–Sunday with varied hours; join a team dedicated to a secure, well-run community.

Qualifications

• High school diploma or equivalent required.
• CPR/FA AED certification desirable.
• 2–3 years in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during storm events.
• Be courteous and respectful to fellow employees, residents, and guests.
• Maintain assigned areas in a neat and safe manner.
• Follow safety procedures and report issues to the Property Manager.
• Attend mandatory staff meetings.
• Supervise moves, deliveries and check on construction status, reporting damage.
• Assist Receiving Department with deliveries, moves and construction workers.
• Assist Residents, Owners and Guests and refer questions to Management.
• Retrieve packages for Residents from Receiving Office after hours.
• Relieve Receiving Clerk as needed and Front Desk staff as needed.
• Monitor Valet Personnel and ensure compliance with garage rules.
• Check First Alarm Panel at shift start/end and report troubles.
• Assist Property Manager and Administrative Assistant as needed.
• Respond to mechanical, medical or police emergencies and assist as necessary.
• Report problems to Property Manager and document on Incident Reports.
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Emergency response

Communication skills

Interpersonal skills

Multi-language

Information systems

Education

High School diploma or equivalency

FA CPR AED Certification

Job description

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents and guests, assist in property operations, and maintain daily logs. The role emphasizes safety, customer service, and timely response to emergencies.

You will monitor control systems, support deliveries and moves, supervise service activity, and coordinate with the Property Manager. Shifts include Wednesday–Sunday with varied hours; join a team dedicated to a secure, well-run community.