Resident Services & Front Desk Coordinator

FirstService Residential; Boca Raton (FL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid holidays

Job summary

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents, guests, and service providers, monitor security systems, and maintain logs. The role requires strong customer service, teamwork, and emergency response readiness in a dynamic property setting.

Responsibilities include supervising moves, handling deliveries, assisting with unit owner construction, and coordinating with the Property Manager.

Qualifications

• High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• 2–3 years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• All employees are required to check in with the Property Manager during storm events.
• Be courteous and respectful to fellow employees, residents, and guests.
• Maintain assigned areas in a neat and safe manner.
• Safety procedures must be maintained and adhered to; report issues to the Property Manager.
• Attend mandatory staff meetings.
• Supervise moves, deliveries and status of unit owner construction; report damages.
• Assist Receiving Department with deliveries, moves, and construction workers.
• Assist Unit Owners, Residents and Guests; refer questions to Management office.
• Retrieve packages from Receiving Office after hours or when busy.
• Relieve Receiving clerk and Front Desk staff as needed.
• Monitor Valet personnel and traffic in garage and on the ramp.
• Check First Alarm Panel at start/end of each shift; report troubles in writing.
• Assist Property Manager and Administrative Assistant as needed.
• Respond to mechanical, medical or police emergencies and assist as necessary.
• Report problems to the Property Manager; document in Incident Reports.
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Education

High School diploma or equivalency

Tools

IT literacy

Job description

FirstService Residential in Boca Raton, FL is seeking an Operations Staff member to greet residents, guests, and service providers, monitor security systems, and maintain logs. The role requires strong customer service, teamwork, and emergency response readiness in a dynamic property setting.

Responsibilities include supervising moves, handling deliveries, assisting with unit owner construction, and coordinating with the Property Manager.