Night-of-Show Guest Services & Upsell Ambassador

Live Nation Entertainment Inc; Bristow (VA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Generous vacation

Healthcare

Retirement benefits

Student loan repayment

Tuition reimbursement

Paid caregiver leave

Employee ticketing program

Job summary

Live Nation Worldwide, Inc. is seeking Night of Show Ancillary Staff to assist guests and promote venue amenities during events. You will work with the Ancillary Manager to determine which offers to present and how to communicate them to guests.

The role requires strong guest service and communication skills, familiarity with iPhone/iPad devices, and the ability to handle transactions and inventory across shows.

Qualifications

• Requires 18+ years of age.
• HS diploma or equivalent preferred.
• At least 2 years in Guest Service and communications preferred.
• Prior sales or cash handling experience is a plus.
• Familiar with iPhone and iPad technology.
• Creative thinker with strong problem-solving skills.
• Excellent verbal, written, and interpersonal communication.
• Strong attention to detail and teamwork.

Responsibilities

• Greet guests and answer questions about the venue.
• Promote and sell promotions/upsells at events (Stone Ridge Club, The Overlook, Lawn Chairs, etc.).
• Inspect tickets/passes for authenticity.
• Handle credit card transactions per audit guidelines.
• Inventory all items before and after events.
• May fill in with other departments to support staffing during peak times.
• May sell Future Tickets in mobile or stationary locations.
• Other tasks as assigned by Ancillary Manager or venue management.

Skills

Guest service

Cash handling

Communication

Teamwork

Tech familiarity

Education

High School Diploma or equivalent

2+ years guest service experience

Tools

iPhone

iPad

Job description

Live Nation Worldwide, Inc. is seeking Night of Show Ancillary Staff to assist guests and promote venue amenities during events. You will work with the Ancillary Manager to determine which offers to present and how to communicate them to guests.

The role requires strong guest service and communication skills, familiarity with iPhone/iPad devices, and the ability to handle transactions and inventory across shows.