Concert Ticket Agent - Guest Services & Upsell Pro

HOB Entertainment, LLC; Cleveland (OH); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Résumé du poste

Live Nation Entertainment is seeking a box office ticket agent to provide accurate information and exceptional guest services for upcoming shows and events. Responsibilities include ticket sales, upselling ancillary products, and maintaining professional guest relations.

The role requires cash handling, familiarity with point-of-sale systems, and the ability to work weekends and holidays in a fast-paced venue environment. A high school diploma and strong communication skills are essential.

Qualifications

• High School diploma or equivalent.
• Weekend and holidays required.
• Entry level knowledge of basic computer operations and point of sale systems (e.g., Google, Micros).
• Ability to type 30 wpm and communicate effectively with customers and coworkers.
• Attention to detail and ability to multi-task in a fast-paced environment.

Responsabilités

• Cash handling; bank procedures and check-out procedures.
• Maintain superior customer service both in person and over the phones.
• Answer phone with prompt and courteous attitude.
• Guest relations (including sales of additional products and services).
• Will Call window (troubleshooting ticketing issues).
• Run ticketing program on the computer for sales.
• Process opening and closing paperwork.
• Knowledge of booked talent and entertainment for the venue.
• Have a positive attitude and keep a clean, well-groomed appearance.

Connaissances

Cash handling

Guest relations

Typing 30 wpm

Communication

Teamwork

POS systems

Formation

High School diploma

Outils

Google

Micros

Description du poste

Live Nation Entertainment is seeking a box office ticket agent to provide accurate information and exceptional guest services for upcoming shows and events. Responsibilities include ticket sales, upselling ancillary products, and maintaining professional guest relations.

The role requires cash handling, familiarity with point-of-sale systems, and the ability to work weekends and holidays in a fast-paced venue environment. A high school diploma and strong communication skills are essential.