Night Member Services Specialist

Taymax Group; Rocklin (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group is hiring a Member Services Representative in Rocklin, CA. This role focuses on delivering a superior member experience at Planet Fitness locations, greeting members, processing signups, and maintaining a welcoming club environment.

You will handle front desk tasks, assist with tours, manage member accounts, and ensure daily club operations run smoothly while upholding excellent customer service standards.

Qualifications

• Must be 18 years or older
• High School diploma or GED required
• Customer service background preferred
• Basic computer proficiency
• Punctuality and reliability essential
• Ability to work independently and as part of a team

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk duties: answer phones, check in members, and assist with tours.
• Sign up new members and calculate rates and monthly payments.
• Maintain orderly front desk and assist the Club Manager with cash handling.
• Update and troubleshoot member accounts; respond to questions promptly.
• Ensure club cleanliness and complete daily duties within the shift.

Skills

Customer service

Front desk

Teamwork

Computer basics

Punctuality

Communication

Education

High School diploma/GED

Job description

Taymax Group is hiring a Member Services Representative in Rocklin, CA. This role focuses on delivering a superior member experience at Planet Fitness locations, greeting members, processing signups, and maintaining a welcoming club environment.

You will handle front desk tasks, assist with tours, manage member accounts, and ensure daily club operations run smoothly while upholding excellent customer service standards.