Member Experience Specialist — Front Desk

Roseville Fitness, LLC; Roseville (CA); On-site; USD 22,000 - 25,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative to join our Roseville area team. This role focuses on creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting everyone, handling front desk tasks, assisting with signups and tours, and helping maintain a clean, welcoming club environment. This is a full-time on-site position based in Roseville, CA.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive, upbeat attitude and a passion for fitness.

Responsibilities

• Greet members and guests, delivering exceptional service.
• Check members in, answer phones, and sign up new members.
• Take tours for prospective members and provide information.
• Maintain club cleanliness and assist in daily tasks.
• Escalate questions to managers as needed.

Skills

Customer service

Punctuality

Teamwork

Communication

Positive attitude

Problem solving

Education

High school diploma/GED

Job description

Taymax Group is seeking a Member Services Representative to join our Roseville area team. This role focuses on creating a positive member experience by delivering superior customer service to Planet Fitness members, prospective members and guests.

Responsibilities include greeting everyone, handling front desk tasks, assisting with signups and tours, and helping maintain a clean, welcoming club environment. This is a full-time on-site position based in Roseville, CA.