Overnight Front Desk & Member Services Associate

Saber Fitness Pinole, LLC; Pinole (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, operating Planet Fitness clubs, seeks a Member Services Representative in Pinole, CA to deliver a superior member experience at the front desk and during tours. You will greet members and guests, answer calls, sign up new members, and help keep the club clean and welcoming.

This role emphasizes reliability, basic computer skills, and a positive attitude toward fitness. Training is provided, and you’ll work with a team to ensure smooth check-ins, accurate billing, and friendly

Qualifications

• High school diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members and calculate rates and payments.
• Assist in updating member accounts.
• Respond to member questions and concerns and escalate as needed.
• Maintain club neatness and cleanliness; complete daily tasks and cleaning.
• Other duties as needed.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Communication

Positive attitude

Education

High school diploma or GED

Job description

Taymax Group, operating Planet Fitness clubs, seeks a Member Services Representative in Pinole, CA to deliver a superior member experience at the front desk and during tours. You will greet members and guests, answer calls, sign up new members, and help keep the club clean and welcoming.

This role emphasizes reliability, basic computer skills, and a positive attitude toward fitness. Training is provided, and you’ll work with a team to ensure smooth check-ins, accurate billing, and friendly