Night Front Desk & Member Services Associate

Stockton Fitness, LLC; Sacramento, Stockton (CA, CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Taymax Group, LP in Sacramento, CA is hiring a Member Services Representative to deliver a welcoming, high-energy member experience at the Planet Fitness club. You will greet members and guests, assist with tours, sign up new members, and manage billing and account updates as part of a vibrant fitness team.

The role emphasizes exceptional customer service, teamwork, and reliability, with duties spanning front-desk tasks, member support, and daily club upkeep to ensure a clean, inviting

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication

Teamwork

Punctuality

Education

High school diploma or GED

Job description

Taymax Group, LP in Sacramento, CA is hiring a Member Services Representative to deliver a welcoming, high-energy member experience at the Planet Fitness club. You will greet members and guests, assist with tours, sign up new members, and manage billing and account updates as part of a vibrant fitness team.

The role emphasizes exceptional customer service, teamwork, and reliability, with duties spanning front-desk tasks, member support, and daily club upkeep to ensure a clean, inviting