Planet Fitness - Overnight Member Services Representative - Part Time - Rocklin

Rocklin Fitness, LLC; Rocklin (CA); On-site; USD 23,000 - 24,000; Full time

Job summary

Rocklin Fitness, LLC is seeking a friendly Member Services Representative to provide top-notch customer service at the front desk in Rocklin, CA. You will greet members, answer questions, conduct tours, sign up new members, and assist with billing and account updates.

The role emphasizes punctuality, reliability, and a positive attitude toward fitness. Basic computer skills are required, and teamwork is essential for daily operations and guest satisfaction.

Qualifications

• Requires 18+ years of age and HS diploma or GED.
• Customer service background preferred.
• Basic computer proficiency is required.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive attitude and passion for fitness and health.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Answer phones and assist callers with questions; check members in.
• Assist in sign-ups, tours, and rate calculations; support Club Manager with cash handling.
• Update member accounts and respond to inquiries promptly and professionally.
• Maintain club cleanliness and perform daily tasks and patrols as directed.
• Perform other duties as needed to meet club needs.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Rocklin, CA 6831 Lonetree Boulevard, Rocklin, CA 95765, United States of America

Pay : $16.90 - $17.50

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts. Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Completing daily assigned within first hour of your shift. Helping complete priority cleaning list each day. Completing walk-around and bathroom checks periodically. Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

About Us

Taymax Group, LP is a multi-unit franchisee of Planet Fitness, which is one of the largest and fastest-growing franchisors and operators of fitness clubs in North America. Taymax owns and operates over 175 clubs in California, Texas, Pennsylvania, Tennessee, Alabama, Florida, Georgia, and Ontario and the Atlantic Provinces in Canada, and has plans to double its club count over the next 5 years. Taymax is one of the largest and fastest-growing franchisees in the Planet Fitness system, consistently experiencing double digit growth per year. Taymax is backed by Trilantic North America, a New York-based private equity firm managing $9.9 billion of aggregate capital commitments. Taymax has been the recipient of several prestigious awards from the franchisor including Developer of the Year in 201...