Night Member Services Associate — Flexible Schedule

Baseline Fitness; Sterling (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Bonus based on performance

Flexible schedule

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one famil

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative. You will greet members, handle front desk tasks, and support new member sign-ups to create a welcoming experience.

Responsibilities include answering phones, taking info calls and tours, assisting with check-ins and account updates, and routing issues to the Club Manager. We offer a comprehensive benefits package and opportunities for development.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk tasks: answer calls, take info calls and tours, assist in sign-ups and updates.
• Facilitate member services issues and forward to supervision when needed.
• Maintain the neatness/cleanliness of the club.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Honesty & integrity

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in the United States is seeking a Customer Service Representative. You will greet members, handle front desk tasks, and support new member sign-ups to create a welcoming experience.

Responsibilities include answering phones, taking info calls and tours, assisting with check-ins and account updates, and routing issues to the Club Manager. We offer a comprehensive benefits package and opportunities for development.