Night Manager - Guest Experience & Service

marcuscorp; Omaha (NE); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Free meals

Room discounts

Dining discounts

Parking & transit

Movie coupons

Career growth

Paid time off

Insurance & 401k

Early wage access

Job summary

The Omaha Marriott Downtown, part of Marcus Hotels & Resorts, invites you to join as a Guest Experience Manager on the 2nd and/or 3rd shift to ensure guest satisfaction and safe operations. You will build guest relationships, act as Manager-on-Duty, support front desk tasks, enforce policies, and maintain safety procedures while collaborating with supervisors.

A high school diploma is required, hospitality experience preferred, and flexibility to work nights, weekends, and holidays in a 24-hour

Qualifications

• High school diploma required; hospitality degree preferred.
• Minimum 1–2 years of front desk experience; management and cash handling experience preferred.
• Flexible hours including nights, weekends, and holidays in a 24-hour operation.

Responsibilities

• Build strong guest relationships through authentic interactions, respond promptly to inquiries, and resolve complaints professionally.
• Act as Manager-on-Duty during second/third shifts, supporting supervisory and line staff while maintaining high service standards.
• Enforce hotel policies, handle difficult situations, and support fellow managers' decisions.
• Maintain hotel safety through regular inspections, incident reporting, and knowledge of emergency procedures and safety protocols.
• Assist with front desk tasks including guest check-in/out, system operation, phone calls, and supply management.
• Complete and review reports, follow up on issues, and inform leadership of safety concerns.
• Be fully knowledgeable of hotel systems and manuals including fire panels, emergency procedures, and operational standards.
• Positive employee relations, uphold grooming and conduct standards, and support team development through effective supervision.

Skills

Front desk experience

Customer service

Supervisory skills

Cash handling

Multitasking

Education

High school diploma

Hospitality degree preferred

Tools

POS system

Job description

The Omaha Marriott Downtown, part of Marcus Hotels & Resorts, invites you to join as a Guest Experience Manager on the 2nd and/or 3rd shift to ensure guest satisfaction and safe operations. You will build guest relationships, act as Manager-on-Duty, support front desk tasks, enforce policies, and maintain safety procedures while collaborating with supervisors.

A high school diploma is required, hospitality experience preferred, and flexibility to work nights, weekends, and holidays in a 24-hour