Night Manager: Guest Experience & Night Audit Lead

Hilton Garden Inn Pittsburgh Downtown/Revel + Roost; Pittsburgh (Allegheny County); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) with company match

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Employee Assistance Program

Paid Time Off

Paid Holidays

UFC Gym Membership

Food & Beverage Discount

Paid Parking

Hilton Team Member Travel Perks &“

Zusammenfassung

Hilton Garden Inn Pittsburgh Downtown is seeking a Night Manager to oversee hotel operations during evening hours, ensure guest service excellence, and provide overnight coverage for the Night Audit as needed.

The role requires strong leadership, problem-solving, and communication skills, with experience in hotel front desk and Night Audit. Evening shifts, weekends, and holidays are expected.

Qualifikationen

• HS diploma or equivalent required.
• Minimum 2 years of Front Desk, Night Audit or supervisory hotel experience preferred.
• Leadership experience in hotel operations strongly preferred.
• Hilton brand experience preferred but not required.

Aufgaben

• Oversee evening and overnight hotel operations.
• Perform Night Audit duties: balance transactions, reconcile accounts, prepare reports.
• Lead Front Desk Team and provide coaching.
• Ensure exceptional guest experiences; address requests and service recoveries.
• Act as Manager on Duty during evening hours and make decisions.
• Monitor safety and coordinate with emergency personnel.
• Complete nightly property inspections for cleanliness and brand standards.
• Assist guests with arrivals, departures, reservations and billing inquiries.
• Ensure accurate accounting procedures and cash handling.
• Maintain communication with daytime management about night operations.
• Assist with training Front Desk and Night Audit staff.
• Support other departments to ensure guest satisfaction.

Kenntnisse

Leadership

Communication

Guest service

Independence

Organizational skills

Problem solving

Calm under pressure

Microsoft Office

PMS experience

Detail oriented

Evening shifts

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office

Property Management System (PMS)

Jobbeschreibung

Hilton Garden Inn Pittsburgh Downtown is seeking a Night Manager to oversee hotel operations during evening hours, ensure guest service excellence, and provide overnight coverage for the Night Audit as needed.

The role requires strong leadership, problem-solving, and communication skills, with experience in hotel front desk and Night Audit. Evening shifts, weekends, and holidays are expected.