Hotel Night Manager

Piatt Hotel Group; Pittsburgh (Allegheny County); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Medical/Dental/Vision

Life Insurance

Paid Time Off

Team Member Travel Perks & Discounts

Paid Holidays

UFC Gym membership

Food & Beverage Discount

Paid Parking

Job summary

Piatt Hotel Group, owner of Hilton Garden Inn Pittsburgh Downtown, is seeking a Night Manager to oversee evening operations and lead the Front Desk and Night Audit teams. You will ensure guest satisfaction, operational efficiency, and safety while acting as Manager on Duty during your shift.

The role emphasizes strong leadership, decision-making, and problem-solving in a fast-paced hotel environment, with opportunities to support nightly operations and guest service excellence.

Qualifications

• High School diploma or equivalent required.
• Minimum of two years of hotel Front Desk or Night Audit supervisory experience preferred.
• Previous leadership experience in hotel operations preferred.
• Hilton PEP and Hilton brand experience preferred but not required.

Responsibilities

• Oversee hotel operations during evening and overnight hours.
• Lead Front Desk and Night Audit teams with coaching.
• Balance daily transactions and prepare reports.
• Respond to guest requests and service failures.
• Maintain safety and coordinate with emergency personnel.
• Communicate with day teams about overnight activities.
• Assist with guest arrivals, departures, and billing inquiries.
• Conduct nightly property inspections.
• Ensure cash handling and billing accuracy.

Skills

Leadership

Guest service

Communication

Decision making

Problem solving

Organizational skills

Emergency response

Microsoft Office

Hotel PMS

Education

High School diploma or equivalent

Tools

Microsoft Office

Hotel PMS

Job description

The Hilton Garden Inn Pittsburgh Downtown is looking for a Night Manager to join their team! Hilton is ranked #1 on Fortune's Best Companies to Work For® in the U.S. list, offering exclusive global Team Member travel perks and discounts. This property is locally owned and operated by Piatt Hotel Group, an established, family-owned management group with a portfolio of newly constructed, renovated, and well-maintained properties across Western Pennsylvania. A career with Piatt Hotel Group offers pathways for new responsibility, career advancement, and continuous learning for Team Members at every level.

As the Night Manager, you will oversee hotel operations during the evening hours, ensuring exceptional guest service, operational efficiency, and the safety and security of guests, Team Members, and the property. You will serve as the Manager on Duty during your shift, providing leadership to the front office team while supporting nightly operations. This position will also provide overnight coverage for the Night Audit shift as needed.

Some duties will include:

• Oversee all hotel operations during evening and overnight hours as needed.
• As needed, perform the Night Audit process, including balancing daily transactions, reconciling accounts, and preparing daily reports.
• Lead and support Front Desk Team Members while providing coaching and guidance as needed.
• Ensure exceptional guest experiences by responding promptly to guest requests, concerns, and service recovery situations.
• Serve as the primary Manager on Duty during evening hours and make sound operational decisions independently.
• Monitor hotel safety and security, respond to emergencies, and coordinate with emergency personnel when necessary.
• Complete nightly property inspections to ensure cleanliness, safety, and brand standards are maintained.
• Assist with guest arrivals, departures, reservations, billing inquiries, and other Front Desk responsibilities.
• Ensure accounting procedures, cash handling, and billing reconciliation are completed accurately.
• Maintain clear communication with the daytime management team regarding evening/overnight activities and any operational concerns.
• Assist with training and development of Front Desk and Night Audit Team Members.
• Support other departments as needed to ensure an exceptional guest experience.

Required Skills:

• Excellent leadership, communication, and guest service skills.
• Ability to work independently and make sound decisions.
• Strong organizational and problem-solving abilities.
• Ability to remain calm in emergency or high-pressure situations.
• Experience with Microsoft Office and hotel property management systems.
• Attention to detail and strong accounting aptitude.
• Must be available to work primarily evening shifts that transition into overnight hours, including weekends and holidays.

Education and Experience:

• High School diploma or equivalent required.
• Minimum of two (2) years of hotel Front Desk, Night Audit, r supervisory experience preferred.
• Previous leadership experience in hotel operations is strongly preferred.
• Hilton PEP and Hilton brand experience preferred but not required.

Benefits:

We offer a competitive benefits package including 401(k) with company match, Medical, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off (PTO), Paid Holidays, Paid UFC GYM Membership, Food & Beverage Discount, Paid Parking, and Hilton Team Member Travel Perks & Discounts.

Equal Opportunity Employer