Night Logistics Dispatcher & Tracking Specialist

ITS Logistics; Reno (NV); On-site; USD 26,000 - 37,000; Full time

Job summary

ITS Logistics seeks a Night Area Track & Trace Coordinator to manage shipment tracking, driver relations, and customer communications within the brokerage division. You will monitor the network, provide timely updates, and help ensure on-time delivery across the ITS network.

The role emphasizes clear written and verbal communication, strong teamwork, and the ability to handle high‑stress situations. Proficiency with MS Office is expected; transportation experience is helpful but not required.

Qualifications

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.
• Proficient with MS Office Products (Word and Excel)

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiency and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancelations.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Communicating effective hand-offs each shift.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Grit

Tools

MS Office (Word & Excel)

Job description

ITS Logistics seeks a Night Area Track & Trace Coordinator to manage shipment tracking, driver relations, and customer communications within the brokerage division. You will monitor the network, provide timely updates, and help ensure on-time delivery across the ITS network.

The role emphasizes clear written and verbal communication, strong teamwork, and the ability to handle high‑stress situations. Proficiency with MS Office is expected; transportation experience is helpful but not required.