Night Operations Representative - West Center

ITS Logistics, LLC; Reno (NV); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading logistics company in Reno, Nevada is seeking a Night Operations Representative to manage tracking and tracing functions for shipments. The ideal candidate will possess strong communication skills and experience in the transportation industry. Responsibilities include maintaining driver relationships, ensuring timely updates, and effectively communicating during shifts. This role emphasizes growth and support within a collaborative environment.

Qualifications

• Experience in the transportation industry preferred.
• Ability to manage issues in high stress situations.
• Excellent professional business writing and verbal communication.

Responsibilities

• Track and trace shipments within the IT logistics network.
• Maintain relationships with drivers and ensure timely updates.
• Communicate effectively about shipment statuses and escalations.

Skills

Communication skills

Interpersonal skills

Proficiency in MS Office (Word and Excel)

Job description

Night Operations Representative - West Center

All About ITS Logistics

Join ITS Logistics to begin your career in the Logistics and Supply Chain industry. ITS emphasizes personal and professional growth and supports collaboration, resilience, and excellence.

This position reports to the Night Area Managers and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes the following:

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and providing support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiently and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on-time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancellations.
• Escalating concerns, delays, loss, failures, revenue loss and other issues with shipments to the appropriate chain of command.
• Communicating effective hand-offs each shift.
• Other duties as assigned.

Requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.
• Proficient with MS Office Products (Word and Excel).

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary and will not be considered in the hiring process or thereafter. Any information provided will be recorded and maintained in a confidential file.

As set forth in ITS Logistics, LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under applicable law.

If you believe you belong to any categories of protected veterans, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information to measure outreach and recruitment efforts.

• A "disabled veteran" is a veteran entitled to compensation or discharged due to service-connected disability.
• A "recently separated veteran" means any veteran within three years of discharge.
• An "active duty wartime or campaign badge veteran" means a veteran who served during war or campaign with a badge.
• An "Armed forces service medal veteran" means a veteran who participated in a qualifying U.S. military operation.

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