Night Operations Representative - South

ITS Logistics; Fort Worth (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

ITS Logistics in Fort Worth, TX seeks a Fleet Tracking Specialist to oversee shipment track and trace for the brokerage division. The role requires maintaining driver relations, issuing timely updates, and ensuring on-time delivery using our TMS. Expect an 8pm–4:30am shift with steady collaboration across teams.

Start date November 9th; the position emphasizes accuracy, problem solving under pressure, and clear customer communications.

Qualifications

• Clear and professional written/verbal communication.
• Strong organizational and time-management skills.
• Ability to perform under pressure in a fast-paced logistics environment.

Responsibilities

• Track and trace shipments across ITS network.
• Maintain relationships with drivers and provide support as needed.
• Produce timely and accurate communications to customers.
• Review daily network status and ensure on-time delivery with proper cadence.
• Escalate issues to the appropriate chain of command.
• Perform other duties as assigned.

Skills

Communication

Time management

Stress handling

Tools

TMS (Transportation Management System)

Job description

About ITS Logistics

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technology-our purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS Logistics? Check out our website! www.its4logistics.com

About the Position

This position reports to the Division Director and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes the following:

• Tracking and tracing current shipments in the ITS network.


• Maintaining relationships with drivers and provide support as needed.


• Producing timely and accurate communication to all customers within the assigned network.


• Reviewing and communicating effective handoffs each shift and understanding the state of the network daily.


• Utilizing technology to properly track orders for on time delivery.


• Ensuring loads are on time and track and trace updates are sent per the required cadence.


• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.


• Work efficiently with a high level of accuracy.


• Other duties as assigned.

About the requirements

• Minimum of one year experience in the transportation industry preferred, but not required.


• Ability to work evening and midnight hours.


• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.


• Excellent interpersonal and relationship building skills.


• High level \"grit\" with the ability to persevere and manage issues successfully in high stress situations.

Start date: November 9th

Schedule: ~ 8pm-4:30am