Night Operations Representative - West Center

ITS Logistics; Reno (NV); On-site; USD 26,000 - 37,000; Full time

Job summary

ITS Logistics seeks a Night Area Track & Trace Coordinator to manage shipment tracking, driver relations, and customer communications within the brokerage division. You will monitor the network, provide timely updates, and help ensure on-time delivery across the ITS network.

The role emphasizes clear written and verbal communication, strong teamwork, and the ability to handle high‑stress situations. Proficiency with MS Office is expected; transportation experience is helpful but not required.

Qualifications

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.
• Proficient with MS Office Products (Word and Excel)

Responsibilities

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiency and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancelations.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Communicating effective hand-offs each shift.
• Other duties as assigned.

Skills

Communication

Interpersonal skills

Grit

Tools

MS Office (Word & Excel)

Job description

All About ITS Logistics

Join the best management training program in the exciting Logistics and Supply Chain industry. ITS is the perfect arena to kick off your career because we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. We empower our team members to become champions by nurturing a culture of collaboration, competition, and unyielding resilience. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals. At ITS, we believe that together, we can conquer any challenge and achieve remarkable victories.

Want to learn more about ITS and to see if you have what it takes? Check out the video below! https://youtu.be/Di6DTWi3Ev0

About the Position

This position reports to the Night Area Managers and is responsible for track and trace functions of shipments for the brokerage division of ITS. This includes the following:

• Tracking and tracing current shipments in the ITS network.
• Maintaining relationships with drivers and provide support as needed.
• Producing timely and accurate communication to all customers within the assigned network.
• Reviewing handoffs and understanding the state of the network daily.
• Working efficiency and ensuring accuracy of all work.
• Utilizing technology to properly track orders for on time delivery.
• Ensuring loads are on time and track and trace updates are sent per the required cadence.
• Updating delivery windows in Transportation Management Systems (TMS) to reflect actual changes in delivery times due to diversions or cancelations.
• Escalating concerns, delays, loss failures, loss of revenue and other issues with shipments to appropriate chain of command.
• Communicating effective hand-offs each shift.
• Other duties as assigned.

about the requirements

• Minimum of one year experience in the transportation industry preferred, but not required.
• Good communication skills, including professional business writing, verbal communication, and documentation in TMS.
• Excellent interpersonal and relationship building skills.
• High level “grit” with the ability to persevere and manage issues successfully in high stress situations.
• Proficient with MS Office Products (Word and Excel)

Compensation:

$23 hourly