Senior iSOC Coordinator: Real-Time Security Dispatch

Interface Systems; St. Louis (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Night shift

Flexible schedule

Full benefits day 1

Paid vacation

Bonuses

Training provided

Job summary

Interface Systems seeks a Level 3 iSOC Coordinator for our 24/7 security operations center in Missouri. You will handle real-time interactions, de-escalate threats, and coordinate with sites via two-way audio/video systems.

Starting pay is $22.00 per hour, with evening, overnight, and weekend differentials. Full benefits from day one, paid vacation and sick time, plus monthly and attendance bonuses.

Qualifications

• High school diploma or GED is required.
• 2 years experience in customer service, call center, dispatch or security preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Perform remote security checks and virtual tours of customer locations.
• Communicate with customer locations using two-way audio/video systems.
• Respond to alarms and incidents, including contacting emergency services as needed.
• Answer inbound calls to resolve or escalate security inquiries.
• Maintain accurate records in the system of record and document interactions.
• Provide critical life safety dispatch and alarm communications to responders.
• Monitor and verify alarm signals and perform video verification of incidents.

Skills

Customer service

Communication

Active listening

MS Office

De-escalation

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interface Systems seeks a Level 3 iSOC Coordinator for our 24/7 security operations center in Missouri. You will handle real-time interactions, de-escalate threats, and coordinate with sites via two-way audio/video systems.

Starting pay is $22.00 per hour, with evening, overnight, and weekend differentials. Full benefits from day one, paid vacation and sick time, plus monthly and attendance bonuses.