Night ICQA Team Lead — Fulfillment Ops & Coaching

QVC, Inc.; Bethlehem (Northampton County); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Employee discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group in Bethlehem, PA is seeking a Nights ICQA Team Lead to coordinate fulfillment operations, monitor performance, and coach a team to improve productivity, quality, and safety. You will review reports and support training programs to foster a positive work environment.

You may adjust team member assignments, step in on operational tasks as needed, and report to the ICQA Area Manager in a fast-paced live social shopping setting.

Qualifications

• Leadership experience preferred.
• Strong knowledge of fulfillment center processes.
• Ability to communicate clearly and coach teammates.
• Willingness to stand, lift up to 50 lbs, and work onsite.

Responsibilities

• Assist the Area Manager in setting daily and weekly team assignments.
• Facilitate movement of team members to meet operational needs.
• Communicate department activities and issues to leadership.
• Recommend process improvements and identify workflow deficiencies.
• Ensure team members follow procedures throughout the building.
• Provide coaching and on-the-job training to staff.
• Share performance feedback to support evaluations and follow-up actions.
• Identify area trends and report to leadership; perform other duties as assigned.

Skills

Leadership

Fulfillment processes

Communication

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

WMS

Job description

QVC Group in Bethlehem, PA is seeking a Nights ICQA Team Lead to coordinate fulfillment operations, monitor performance, and coach a team to improve productivity, quality, and safety. You will review reports and support training programs to foster a positive work environment.

You may adjust team member assignments, step in on operational tasks as needed, and report to the ICQA Area Manager in a fast-paced live social shopping setting.