Fulfillment ICQA Team Lead

QVC, Inc.; Bethlehem (Northampton County); Hybrid; USD 52,000 - 74,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Paid volunteer hours

Employee discounts

Health care benefits starting on day 1

401(k)

Tuition reimbursement benefits

Job summary

QVC Group in Bethlehem, PA is seeking a Nights ICQA Team Lead to coordinate fulfillment operations, monitor performance, and coach a team to improve productivity, quality, and safety. You will review reports and support training programs to foster a positive work environment.

You may adjust team member assignments, step in on operational tasks as needed, and report to the ICQA Area Manager in a fast-paced live social shopping setting.

Qualifications

• Leadership experience preferred.
• Strong knowledge of fulfillment center processes.
• Ability to communicate clearly and coach teammates.
• Willingness to stand, lift up to 50 lbs, and work onsite.

Responsibilities

• Assist the Area Manager in setting daily and weekly team assignments.
• Facilitate movement of team members to meet operational needs.
• Communicate department activities and issues to leadership.
• Recommend process improvements and identify workflow deficiencies.
• Ensure team members follow procedures throughout the building.
• Provide coaching and on-the-job training to staff.
• Share performance feedback to support evaluations and follow-up actions.
• Identify area trends and report to leadership; perform other duties as assigned.

Skills

Leadership

Fulfillment processes

Communication

Problem solving

Team coordination

Education

High school diploma or equivalent

Tools

Microsoft Office

WMS

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Nights ICQA Team Lead supports QVC and HSN and coordinates team member activities across fulfillment operations. In this role, you will pull and review reports to monitor performance, and provide coaching to help improve productivity, quality, and safety outcomes. You will also support and communicate training programs, standard procedures, and company values to foster a positive, supportive, and productive work environment. In addition, you may adjust team member work assignments as needed and step in to perform operational tasks when required. You will report to the ICQA Area Manager.

Where You'll Work

This role is onsite and will require you to work from our Bethlehem, PA fulfillment center daily. Relocation assistance is not available for this role.

What You'll Do

• Assist the Area Manager in setting daily and weekly team assignments.
• Facilitate movement of team members throughout the shift to meet operational needs.
• Communicate with the Area Manager about department activities and issues.
• Recommend process improvements and identify operational deficiencies that could improve workflow.
• Ensure team members follow company procedures throughout the building.
• Provide coaching and on-the-job training to support team member development.
• Share performance feedback with the Area Manager to support evaluations and follow-up actions.
• Identify, report, and communicate area trends to leadership.
• Perform other duties and responsibilities as assigned.

What You'll Bring

• High school diploma or equivalent.
• Prior leadership experience preferred.
• Strong knowledge of fulfillment center processes.
• You will be dependable, and self-motivated.
• You will display strong communication skills and the ability to identify and resolve operational issues.
• You will to prioritize tasks, adapt quickly, and collaborate across teams.
• Proficiency with technology and office software.
• You will handle confidential information with discretion.
• You will be trained in forklift operation, if required.
• Ability to stand for up to 10 hours, climb stairs, and lift up to 50 lbs independently.

Benefits

• competitive compensation
• paid time off
• an employee assistance program
• parental leave
• paid volunteer hours
• amazing company discounts!
• health care benefits starting on day 1
• 401(k)
• tuition reimbursement benefits

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team!

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!