Night Help Desk Technician — Data Center Support

SYSTEM West Virginia University Health System

Morgantown (WV)

On-site

USD 42,000 - 54,000

Full time

4 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

SYSTEM West Virginia University Health System is seeking an IT Help Desk professional to provide first-level support for a variety of computer applications and hardware. The role requires handling calls and emails, documenting incidents, and monitoring data center operations from an on-site Data Center Facility in Morgantown.

You will troubleshooting issues, provisioning users, and ensuring timely resolution while collaborating with multi-disciplinary teams.

Qualifications

High school diploma or equivalent with 2 years of help desk or support experience or an associate degree/certificate in a technical field.
Bachelor's degree in related field preferred; internal candidates must meet current position competencies for promotion.
Relevant IT certifications (A+, CCNA, MCSE) are preferred.

Responsibilities

Provide first level support for caller requests, troubleshoot, escalate, and document incidents.
Use incident management system and knowledge base materials; monitor alerts and notify appropriate teams.
Document calls clearly in incident management software for tracking and reporting.
Demonstrate knowledge of desktop OS and Microsoft Directory Services; use remote access tools for troubleshooting.
Communicate professionally with customers and maintain a high level of customer service.