Guest Experience Lead - Front Desk & Sales

LBA Hospitality; Saint Augustine (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

LBA Hospitality in Saint Augustine, FL is seeking a Guest Services professional to serve as Manager on Duty, greet and register guests, and coordinate front desk operations with other teams to ensure a seamless stay.

Responsibilities include handling cash/credit transactions, promoting hotel amenities, responding to guest requests, and maintaining a professional lobby. This role requires a courteous, reliable, hospitality-focused candidate ready to work evening or overnight shifts.

Qualifications

• High school diploma or equivalent.
• Prior experience in hospitality-related roles preferred.
• Honesty and trustworthiness essential for the position.

Responsibilities

• Greet and register guests, assign rooms, maintain guest privacy.
• Promote and sell hotel services and amenities.
• Be Manager on Duty during late evening and early morning hours.
• Coordinate with departments and relay important information.
• Ensure cash and credit card transactions balance at end of shifts.
• Maintain a clean and professional lobby and public areas.

Skills

English proficiency

Problem solving

Conflict resolution

Multi tasking

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

Job description

LBA Hospitality in Saint Augustine, FL is seeking a Guest Services professional to serve as Manager on Duty, greet and register guests, and coordinate front desk operations with other teams to ensure a seamless stay.

Responsibilities include handling cash/credit transactions, promoting hotel amenities, responding to guest requests, and maintaining a professional lobby. This role requires a courteous, reliable, hospitality-focused candidate ready to work evening or overnight shifts.