Guest Experience Specialist (Overnight Front Desk)

LBA Hospitality; Lafayette (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

LBA Hospitality is seeking a Front Desk Manager on Duty for Lafayette, LA. You will oversee total front office operations, respond to guest requests, and act as the manager on duty during late evening and early morning hours, ensuring seamless communication with the management team.

The role requires strong cash handling, PMS proficiency, and the ability to balance accounts while promoting hotel services. A high school diploma or equivalent is required, with prior guest relations or sales

Qualifications

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts thorough guest interaction.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS.
• Ensure all cash, check and miscellaneous departments are in balance at shifts end.
• Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or request to the manager.
• Maintain stock/cleanliness of the Market area if applicable.
• Maintain certification from a responsible vendor training if alcohol is served.
• Be flexible in regard to work schedule.
• Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
• Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

Skills

Manager on Duty

Cash handling

Phone etiquette

Guest relations

Multi-tasking

Education

High school diploma or equivalent

Tools

PMS

Job description

LBA Hospitality is seeking a Front Desk Manager on Duty for Lafayette, LA. You will oversee total front office operations, respond to guest requests, and act as the manager on duty during late evening and early morning hours, ensuring seamless communication with the management team.

The role requires strong cash handling, PMS proficiency, and the ability to balance accounts while promoting hotel services. A high school diploma or equivalent is required, with prior guest relations or sales