Guest Services Lead — Front Desk & Overnight

LBA Hospitality; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

LBA Hospitality is seeking an experienced front desk professional to serve as Manager on Duty, ensuring seamless guest experiences and revenue-friendly operations at our property in Chattanooga, TN. The role involves leading front desk staff, handling guest requests, and maintaining high service standards.

You will oversee reservations, billing, and nightly procedures, while promoting services and ensuring guest privacy and safety. A flexible schedule, including nights and weekends, is required.

Qualifications

• Experience in front desk operations or guest relations preferred.
• Ability to respond to guest requests quickly.
• Knowledge of safety policies and hotel procedures.
• Ability to balance cash and payments.
• Flexible schedule including nights and weekends.

Responsibilities

• Greet and register guests, assign rooms, and maintain privacy.
• Act as Manager on Duty during shifts and coordinate with management.
• Respond to guest requests and resolve issues professionally.
• Promote hotel services and upsell amenities when appropriate.
• Maintain lobby cleanliness and communicate daily events to staff.
• Ensure cash and card transactions balance at shift end.
• Utilize PMS for reservations, billing, and check-ins.
• Coordinate with other departments to meet guest needs.

Skills

Manager on Duty

Cash handling

Credit card handling

Safety & security

Phone etiquette

Communication

Education

High school diploma or equivalent

Tools

PMS

Billing procedures

Job description

LBA Hospitality is seeking an experienced front desk professional to serve as Manager on Duty, ensuring seamless guest experiences and revenue-friendly operations at our property in Chattanooga, TN. The role involves leading front desk staff, handling guest requests, and maintaining high service standards.

You will oversee reservations, billing, and nightly procedures, while promoting services and ensuring guest privacy and safety. A flexible schedule, including nights and weekends, is required.