Night Guest Services Agent – Warm Hospitality & Upsell

Hilton; Austin (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

110 nights of discounted travel via Go

Employee stock purchase program (ESPP)

Paid parental leave

Personalized caregiving support

Crisis concierge

Employee wellness resources

Generous PTO

Health & welfare plans

Retirement plans

Job summary

Hilton in Austin seeks a Guest Service Agent to ensure smooth check-in and check-out while delivering memorable hospitality. You will greet guests, verify details, assist with room assignments, and share local information to enhance the guest experience.

Responsibilities include processing payments, upselling hotel services, and resolving guest requests with care to maintain a high standard of service. Join a culture rooted in warmth and teamwork.

Responsibilities

• Greet guests and complete the check-in process, including verifying details and assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Austin seeks a Guest Service Agent to ensure smooth check-in and check-out while delivering memorable hospitality. You will greet guests, verify details, assist with room assignments, and share local information to enhance the guest experience.

Responsibilities include processing payments, upselling hotel services, and resolving guest requests with care to maintain a high standard of service. Join a culture rooted in warmth and teamwork.