Night Guest Services Agent - Luxury Boutique Hotel

Automatic Data Processing, Inc.; Florida; On-site; USD 19,000 - 30,000; Full time

Job summary

The Colony Palm Beach is seeking an Overnight Front Desk Agent in Palm Beach, FL. You will greet guests, manage check-ins/outs, process reservations, and coordinate guest services to ensure a seamless experience.

Join a historic luxury boutique hotel that values exceptional hospitality, professionalism, and attention to detail, including timely handling of guest requests and VIP guest support.

Qualifications

• High school diploma or equivalent.
• Experience in guest service in luxury hospitality is preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests upon arrival and provide directions and information.
• Register guests, manage reservations, and explain room types, rates, and amenities.
• Coordinate guest requests and services with courtesy and efficiency.
• Escort VIP guests to rooms and inform them about services and amenities.
• Maintain knowledge of hotel facilities, hours, and policies.

Skills

Guest service

Communication

Attention to detail

Multitasking

Upselling

Education

High school diploma

Hospitality training/College

Tools

Hotel PMS systems

MS Office

Reservation systems

Job description

The Colony Palm Beach is seeking an Overnight Front Desk Agent in Palm Beach, FL. You will greet guests, manage check-ins/outs, process reservations, and coordinate guest services to ensure a seamless experience.

Join a historic luxury boutique hotel that values exceptional hospitality, professionalism, and attention to detail, including timely handling of guest requests and VIP guest support.