Guest Experience Agent

Salamander Palm Beach Employer; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

Salamander Palm Beach Employer is seeking a Front Desk Agent in Palm Beach Gardens, FL. The role requires greeting guests, handling check-in/out, and resolving guest issues with a professional, friendly approach.

The ideal candidate will have prior guest service experience, a high school diploma or equivalent, and will be able to work a flexible schedule including day and night shifts. Cash handling and familiarity with hotel systems are assets.

Qualifications

• Experience delivering friendly guest service in a hotel environment.
• Ability to handle guest inquiries and resolve issues promptly.
• Excellent communication and teamwork skills.

Responsibilities

• Greet guests with a warm welcome and assist with check-in and payment info.
• Assist guests with reservations for hotel, spa, golf and dining services.
• Resolve guest issues diplomatically and drive satisfaction.
• Log and follow up on guest requests to ensure timely completion.
• Operate front desk systems and maintain accurate folio information.
• Maintain desk supplies and collaborate with other departments as needed.

Skills

Customer service

Guest interaction

Multitasking

Education

High school diploma or equivalent

2 years of college preferred

Job description

Salamander Palm Beach Employer is seeking a Front Desk Agent in Palm Beach Gardens, FL. The role requires greeting guests, handling check-in/out, and resolving guest issues with a professional, friendly approach.

The ideal candidate will have prior guest service experience, a high school diploma or equivalent, and will be able to work a flexible schedule including day and night shifts. Cash handling and familiarity with hotel systems are assets.