Guest Experience Front Desk Agent

PGA National Resort & Spa; Florida; On-site; USD 29,000 - 39,000; Full time

Job summary

PGA National Resort & Spa in Palm Beach Gardens, FL seeks a Front Desk Agent to provide a positive first impression and assist guests with arrivals, departures, and inquiries. You will handle check-ins, payments, and room assignments while delivering courteous service and professional communication.

You will also resolve guest issues, promote hotel services, and collaborate with other departments to ensure a seamless guest experience.

Qualifications

• Previous guest service experience.
• High school diploma or equivalent.
• 2 years of college preferred.
• Ability to work flexible schedule including evenings/weekends/holidays.

Responsibilities

• Greet guests upon arrival with a warm welcome.
• Assist guests with check-in/check-out and payment details.
• Resolve guest issues in a diplomatic and timely manner.
• Promote hotel functions and facilities to guests.
• Maintain knowledge of hotel services, events, and local attractions.

Skills

Guest service

Communication

Problem solving

Education

High school diploma or equivalent

2 years of college preferred

Tools

Agilysys

SpaSoft

Job description

PGA National Resort & Spa in Palm Beach Gardens, FL seeks a Front Desk Agent to provide a positive first impression and assist guests with arrivals, departures, and inquiries. You will handle check-ins, payments, and room assignments while delivering courteous service and professional communication.

You will also resolve guest issues, promote hotel services, and collaborate with other departments to ensure a seamless guest experience.