Nightly Guest Experience Concierge

CoralTree Hospitality Group; Snowmass Village (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

Life & Disability Insurance

Employee Assistance Program

Room discounts for team

Paid time off

401(k) with company match

Colorado FAMLI

Job summary

CoralTree Hospitality Group seeks an Overnight Guest Service Agent to ensure smooth hotel operations during overnight hours. You will manage front desk duties, guest relations, and nightly reconciliations to uphold exceptional guest experiences.

The role requires strong customer service skills, attention to detail, and the ability to coordinate with sister properties. It includes comprehensive benefits and competitive hourly pay.

Qualifications

• Flexibility to adapt to a demanding schedule with varying workdays and hours.
• Experience providing service to others and creating authentic travel experiences is preferred.
• People-oriented with a passion for serving guests and delivering exceptional experiences.
• Strong verbal and written communication abilities, including clear writing.
• Ability to multi-task while maintaining accuracy and attention to detail.

Responsibilities

• Greet and welcome guests with attentive overnight service.
• Assist guests with check-in/check-out, registration, payment, and requests.
• Maintain accurate room availability, guest accounts, and front desk records.
• Handle charges, payments, refunds, and cash handling following procedures.
• Answer calls and communicate professionally by phone, email, and in writing.

Skills

Flexibility

Experience in customer service

People person

Communication skills

Multi-tasking

Job description

CoralTree Hospitality Group seeks an Overnight Guest Service Agent to ensure smooth hotel operations during overnight hours. You will manage front desk duties, guest relations, and nightly reconciliations to uphold exceptional guest experiences.

The role requires strong customer service skills, attention to detail, and the ability to coordinate with sister properties. It includes comprehensive benefits and competitive hourly pay.