Night Front Office Leader — Guest Experience & Operations

Sonesta International Hotels; Washington (District of Columbia); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company‑M­

401(k) Retirement Plan with Company  M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term

Various Employee Perks and Discounts

Hospital Indemnity

Critical Illness Insurance

Accident Insurance

Job summary

Sonesta International Hotels is seeking a Night Manager to lead our Front Office and Night Audit teams, ensuring guest satisfaction and smooth operations after hours. You will drive service standards, supervise staff, and coordinate with housekeeping and maintenance to deliver consistently exceptional experiences across our properties.

We value strong leadership, communication, and problem-solving, with experience in hospitality and a track record of reducing turnover and boosting guest loyalty.

Qualifications

• High school or equivalent; some college preferred.

Responsibilities

• Manage day-to-day operations to ensure quality and standards meet guests' and employees' expectations.
• Promote teamwork and quality service through daily communication with other departments.
• Ensure VIPs receive a superb experience including room inspections and greeting on arrival.
• Review resumes for arriving groups; organize master accounts and group requests.
• Maintain inventory of supplies and operating equipment; ordering and receiving.
• Ensure Sonesta safety and sanitation standards are followed.
• Respond to guest complaints and ensure proper follow-up.
• Serve as Manager on Duty as required and respond to emergencies.
• Maintain high standards of personal appearance and grooming.
• Prepare weekly schedules per staffing guidelines and adjust as needed.
• Analyze guest satisfaction data to improve scores.
• Coordinate projects involving floor condensing and room inventory changes.
• Achieve budgeted revenue, control labor costs and expenses.
• Manage staffing to meet service and financial objectives.
• Maintain procedures for security of monies and financial transactions.
• Participate in budgeting and forecasting processes.
• Attract, hire, and motivate your team.
• Ensure staff are trained on systems, policies, and cash handling.
• Conduct pre-shift meetings and review day’s information.
• Monitor performance and provide feedback.
• Ensure fair treatment and handle issues professionally.
• Collaborate with resources across departments and corporate office.
• Motivate employees to high standards and build trust.
• Focus on mission and well-being of departments, hotel and company.
• Lead by example with integrity and respect.
• Inspire team to embrace Sonesta's core values and service standards.

Skills

Communication skills

Interpersonal skills

Organizational skills

Customer service

Leadership

Analytical skills

Hotel knowledge

MS Office

Education

High school diploma or equivalent

4-year college degree + related experience

Supervisory experience

2+ years Front Desk Manager experience

Hospitality experience

Tools

Microsoft Word

Excel

PowerPoint

Job description

Sonesta International Hotels is seeking a Night Manager to lead our Front Office and Night Audit teams, ensuring guest satisfaction and smooth operations after hours. You will drive service standards, supervise staff, and coordinate with housekeeping and maintenance to deliver consistently exceptional experiences across our properties.

We value strong leadership, communication, and problem-solving, with experience in hospitality and a track record of reducing turnover and boosting guest loyalty.