Front Desk Leader: Guest Experience & Team Training

Sonesta Hotels; Washington; On-site; USD 65,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Job summary

Sonesta International Hotels seeks a Front Desk Manager to lead the front desk team, train staff, and schedule shifts while supporting the Front Office Manager with accounting and HR functions. The role also serves as a Guest Service Agent in absence of management and represents the hotel with guests.

You will oversee front desk operations, ensure staff are trained on all procedures, and manage cash, credit card transactions, and guest information in alignment with Sonesta standards.

Qualifications

• Experience leading front desk operations and teams.
• Proven ability to train staff and manage schedules.
• Strong commitment to customer service and guest satisfaction.

Responsibilities

• Deliver Sonesta Service in all guest interactions per G.U.E.S.T. standards.
• Ensure staff are trained on front desk ops, facilities, safety, and emergency procedures.
• Supervise front desk and reservations to ensure service, security of cash/transactions, and guest data.

Skills

Customer service

Staff supervision

Scheduling

Guest relations

Tools

Opera PMS

Synxis

Job description

Sonesta International Hotels seeks a Front Desk Manager to lead the front desk team, train staff, and schedule shifts while supporting the Front Office Manager with accounting and HR functions. The role also serves as a Guest Service Agent in absence of management and represents the hotel with guests.

You will oversee front desk operations, ensure staff are trained on all procedures, and manage cash, credit card transactions, and guest information in alignment with Sonesta standards.