Guest Experience Specialist

Diamond Jo Dubuque; Dubuque (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

A premier casino entertainment company located in Dubuque, Iowa, is looking for an Entry-Level Customer Service Representative. This role involves engaging with customers through various channels to enhance loyalty and assist with their needs. Candidates must possess strong communication and interpersonal skills, a high school diploma, and ideally some customer service experience. This full-time position is vital for promoting the Players' Club and ensuring exceptional guest experiences.

Qualifications

• 18 years of age or older.
• One to two years of customer service experience.
• Excellent oral and written communication skills.

Responsibilities

• Encourage customer retention and loyalty.
• Recruit new memberships for the Players' Club.
• Assist guests with questions and requests.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database management

Player tracking systems

Job description

A premier casino entertainment company located in Dubuque, Iowa, is looking for an Entry-Level Customer Service Representative. This role involves engaging with customers through various channels to enhance loyalty and assist with their needs. Candidates must possess strong communication and interpersonal skills, a high school diploma, and ideally some customer service experience. This full-time position is vital for promoting the Players' Club and ensuring exceptional guest experiences.