Guest Experience Specialist

Diamond Jo Dubuque; Dubuque (IA); Vor Ort; USD 30.000 - 40.000; Vollzeit

Zusammenfassung

A premier casino entertainment company located in Dubuque, Iowa, is looking for an Entry-Level Customer Service Representative. This role involves engaging with customers through various channels to enhance loyalty and assist with their needs. Candidates must possess strong communication and interpersonal skills, a high school diploma, and ideally some customer service experience. This full-time position is vital for promoting the Players' Club and ensuring exceptional guest experiences.

Qualifikationen

• 18 years of age or older.
• One to two years of customer service experience.
• Excellent oral and written communication skills.

Aufgaben

• Encourage customer retention and loyalty.
• Recruit new memberships for the Players' Club.
• Assist guests with questions and requests.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Ausbildung

High school diploma or GED

Tools

Word processing

Spreadsheets

Database management

Player tracking systems

Jobbeschreibung

A premier casino entertainment company located in Dubuque, Iowa, is looking for an Entry-Level Customer Service Representative. This role involves engaging with customers through various channels to enhance loyalty and assist with their needs. Candidates must possess strong communication and interpersonal skills, a high school diploma, and ideally some customer service experience. This full-time position is vital for promoting the Players' Club and ensuring exceptional guest experiences.