Guest Experience Leader – Front Office

Great Lakes Hospitality Group; Bloomfield (IA); On-site; USD 40,000 - 55,000; Full time

Job summary

A hospitality organization in Bloomfield, Iowa, is seeking a Front Office Manager to oversee service quality and manage front desk operations. This role involves supervising staff, maintaining guest satisfaction standards, and managing financial transactions to ensure profitability. Candidates should have at least 1 year of experience in night audit and 2 years in front desk operations. Competitive benefits offered.

Qualifications

• Minimum 1 year experience on night audit.
• 2 years experience in front desk operations.
• 1 year experience in direct sales or retail trade.

Responsibilities

• Supervise Front Desk staff: hiring, firing, performance evaluations.
• Maintain standards of guest service quality.
• Achieve budgeted revenues and expenses.
• Manage the reservation function for room occupancy.
• Ensure staff uses guest interaction skills.

Skills

Analyze and interpret business records and statistical reports

Mathematical skills for financial information

Understanding of government regulations

Decision making based on production reports

Planning and organizing work

Ability to cope with interruptions

Job description

A hospitality organization in Bloomfield, Iowa, is seeking a Front Office Manager to oversee service quality and manage front desk operations. This role involves supervising staff, maintaining guest satisfaction standards, and managing financial transactions to ensure profitability. Candidates should have at least 1 year of experience in night audit and 2 years in front desk operations. Competitive benefits offered.