Guest Experience Lead – Front Desk Supervisor

Caesars Entertainment; Pleasant Valley Township (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Caesars Entertainment as Isle Casino Hotel Bettendorf seeks a Hotel Front Desk Supervisor. You will oversee front desk operations, mentor staff, and ensure exceptional guest service. Responsibilities include reservations, occupancy records, and events ticketing in a fast-paced environment.

Requirements include strong communication, attention to detail, and prior front desk or customer service experience with supervisory capabilities. This role is full-time and on-site at Bettendorf.

Qualifications

• Strong verbal and written communication.
• High School Diploma or GED preferred.
• Previous hotel front desk or customer service experience required.
• Supervisory or leadership experience preferred.
• Ability to stand for long periods, and perform under pressure in a busy environment.

Responsibilities

• Supervise all hotel front desk team members on procedures, systems and service standards.
• Create and manage daily schedules.
• Process all incoming and outgoing reservations.
• Maintain accurate records of room occupancy.
• Issue player's cards, comps and tickets to events.
• Other duties as assigned.

Skills

Communication

Attention to detail

Customer service

Leadership

Team supervision

Education

High School Diploma or GED

Tools

MS Office

Job description

Caesars Entertainment as Isle Casino Hotel Bettendorf seeks a Hotel Front Desk Supervisor. You will oversee front desk operations, mentor staff, and ensure exceptional guest service. Responsibilities include reservations, occupancy records, and events ticketing in a fast-paced environment.

Requirements include strong communication, attention to detail, and prior front desk or customer service experience with supervisory capabilities. This role is full-time and on-site at Bettendorf.