Part-Time Overnight Front Desk Agent — Guest Service Pro

Commonwealth Hotels; Des Moines, Norwalk (IA, IA); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision

401(k) with company match

SAME DAY PAY

Vacation, Personal Days, and Holiday

Hotel, food, and beverage savings

Online training CommonwealthUniversity

Employee Assistance Program, jury duty

Bereavement leave

Job summary

Commonwealth Hotels is hiring a Part-Time Hotel Overnight Guest Service Agent / Front Desk Clerk for the Tru by Hilton Norwalk, Iowa. The position focuses on greeting guests, processing check-ins/check-outs, managing reservations, and delivering exceptional service throughout the night shift.

As part of the overnight team, you will handle payments, coordinate with housekeeping and maintenance, and upsell hotel services while ensuring guest safety and satisfaction.

Qualifications

• High school diploma or equivalent.
• Friendly and welcoming demeanor.
• Ability to interact professionally with guests.
• Ability to multitask in a fast-paced environment.
• Ability to prepare and handle food safely.
• Willingness to work weekends and holidays.

Responsibilities

• Guest Check-In and Check-Out: Assisting guests with the check-in and check-out process efficiently, ensuring a smooth and welcoming experience.
• Reservations Management: Handling room reservations, cancellations, and modifications accurately while maintaining up-to-date records.
• Customer Service: Responding promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations.
• Payment Processing: Handling payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies.
• Communication Hub: Coordinating with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly.
• Providing Information: Offering information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans.
• Problem-Solving: Resolving guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction.
• Maintaining Records: Keeping accurate and organized records of guest stays, payments, and interactions in the hotel’s PMS.
• Promoting Hotel Services: Upselling rooms and promoting hotel amenities, such as dining options or event spaces, to enhance the guest experience.
• Ensuring Security: Following safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity.

Skills

Customer service

Multitasking

Professionalism

Communication

Education

High school diploma

Job description

Commonwealth Hotels is hiring a Part-Time Hotel Overnight Guest Service Agent / Front Desk Clerk for the Tru by Hilton Norwalk, Iowa. The position focuses on greeting guests, processing check-ins/check-outs, managing reservations, and delivering exceptional service throughout the night shift.

As part of the overnight team, you will handle payments, coordinate with housekeeping and maintenance, and upsell hotel services while ensuring guest safety and satisfaction.