Guest Service Agent - Full Time

GOEBEL FIXTURE COMPANY; Norwood (MA); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

Life insurance

Disability insurance

401k with employer match

Employee discounts at participating h

DailyPay on-demand pay

Refer a friend program

Bonuses for guest score

Growth opportunities

Job summary

Holiday Inn Express Norwood is seeking a friendly Guest Service Agent to join our Norwood, MA team. This full-time position involves guest registration, reservations, and delivering local information to guests. Prior hospitality or customer service experience is preferred.

The role requires on-site work, weekend/holiday availability, and strong English communication. Compensation includes benefits and opportunities for growth within Giri Hotels.

Qualifications

• High school education or equivalent.
• 1+ year employment experience in a related position.
• Must work onsite at the hotel location.
• Hours: Full Time 32-40 hours/week; PM/Eve shifts; weekends/holidays.
• Proficiency in English.
• willingness to learn new technology platforms.

Responsibilities

• Handle guest check-in/check-out and reservations.
• Provide information on local amenities and hotel services.
• Resolve payment discrepancies and process payments.
• Respond to guest issues promptly and courteously.
• Maintain a clean and organized front desk area.

Skills

Customer service

English proficiency

Stand for long periods

Independent worker

Education

High school education or equivalent

Tools

Opera PMS

Microsoft Office

Job description

• Location 225 Norwood Park South,Norwood, MA, 02062,United States
• Base Pay $18.00 / Hour
• Job Category Hotel Front Desk Agent/Guest Service Agent

Contact information

• Name George Mansour
• Phone [phone]

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Holiday Inn Express Norwood. This is a Full Time position located in Norwood, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Summary

Job Description

We are seeking a friendly, customer service focused Guest Service Agent to join our team at Holiday Inn Express Norwood. This is a Full Time position located in Norwood, MA. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.

Work Performed

As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay. If you thrive in a fast-paced environment and enjoy working with people, this is the perfect role for you.

• Manage online, phone and in-person room reservations in sometimes fast-paced environment
• Communicate relevant shift information to next shift and direct supervisor
• Welcome guests, check them in/out, distribute room keys and explain the hotel’s amenities
• Take payment and resolve any payment discrepancies
• Respond to guest issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special guest requests
• Keep workstations and equipment clean, organized, and in good working order
• Perform duties as outlined in the training procedures, following standard operating procedures
• Assist with other departments when necessary
• Performs other duties as assigned, requested or deemed necessary by management

Requirements

• High school education or equivalent experience
• 1 or more full years employment experience in a related position
• Must be able to work onsite at the hotel location
• Hours required: Full Time 32-40 hours per week for shifts; Afternoon (PM);Evening;Must be flexible;Weekends/ Holidays
• Prior hotel and Opera PMS experience preferred. This is a 3PM-11PM position. Must work holidays and weekends. Must be flexible.
• Proficiency in the English language
• Willingness to learn new technology platforms
• Ability to stand at front desk for long periods of time
• Ability to lift/push up to 50 lbs. guest luggage; limited
• Ability to work independently
• Ability to maintain a friendly, cheerful and courteous demeanor at all times

Additional Preferred Skills/Qualities

• Previous customer facing experience preferred
• Knowledge of Microsoft suite
• Second language is a plus, preferably Spanish or French

Compensation

$18 Hourly

• Earned paid time off
• Employer-contribution medical/dental/vision insurance
• Optional life insurance
• Short term/Long term disability
• Optional 401k with employer match
• Employee discounts at participating hotels
• Option to sign up for on-demand pay with DailyPay
• Refer a friend - get paid extra when they join our team!
• Bonuses for name recognition and guest score
• Opportunities to grow - one of the fastest-growing hotel companies

About Holiday Inn Express Norwood

Welcome to the Holiday Inn Express Norwood, Massachusetts located just minutes from Gillette Stadium, home of the New England Patriots and New England Revolution. The hotel is the halfway point between Boston, Ma and Providence, RI. We are a 100% non-smoking facility. Our hotel is the perfect place to stay during your visit to Downtown Boston where you can experience unique shops, restaurants and visit the Freedom Trail and Duck Boats. Our guests stay connected with our free wireless high-speed Internet access and a 24-hour business center, so everyone has resources they need on site.

About Giri Hotels

Headquartered in Quincy, MA, Giri Hotels owns and operates more than 50 hotels in New England.

We are a growing company that embraces change, maintains a service mindset, and prioritizes the 'big rocks' - our most impactful tasks and projects. At our core, Giri Hotels is a hospitality company, and all members of our team share a sense of cooperation and respect with our guests and one another.

You are right for the team if you are:

• Happy – nice to be around and friendly
• Humble – willing to learn
• Helpful – team player, always willing to pitch in, looking for ways to be productive

Giri Hotel Management has been recognized for its growth in the hospitality industry. We are proud to have achieved #23 on the Top Owners & Developers list and #55 on the Top Management Companies list in Hotel Business's annual rankings. These rankings, based on the annual revenues and number of rooms and properties managed, demonstrate our company's continuing expansion and growth.

Giri Hotels provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.