Overnight Guest Experience Agent

Lafrance Hospitality; Middletown (RI); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

401K Matching

Brand Hotel Room Discounts

Company Wide Hotel Room Discount

Referral Bonus Incentive

Retention Bonus Incentive

Annual Review Program

Extensive Room for Growth

Paid Training

Job summary

Holiday Inn Express, Middletown, RI is seeking an Overnight Audit Agent to deliver outstanding guest service, check guests in and out, and manage reservations with a warm, professional demeanor.

This part-time role covers 11 PM to 7 AM, Fridays and Saturdays, with benefits such as 401K matching and hotel room discounts. A strong focus on accuracy, communication, and guest satisfaction is essential. Join a team that values teamwork, growth, and a rewarding work environment.

Qualifications

• Customer service experience
• Excellent communication and interpersonal skills
• Attention to detail and accuracy
• Ability to work nights and weekends

Responsibilities

• Welcome guests and assist with check-in and check-out processes
• Ensure all guest information is accurately recorded in the system
• Answer phone calls and respond to inquiries in a courteous manner
• Handle guest complaints professionally and efficiently
• Maintain knowledge of hotel amenities, services, and local attractions
• Assist with the management of reservations and room assignments
• Collaborate with other departments to meet guest needs

Job description

Holiday Inn Express, Middletown, RI is seeking an Overnight Audit Agent to deliver outstanding guest service, check guests in and out, and manage reservations with a warm, professional demeanor.

This part-time role covers 11 PM to 7 AM, Fridays and Saturdays, with benefits such as 401K matching and hotel room discounts. A strong focus on accuracy, communication, and guest satisfaction is essential. Join a team that values teamwork, growth, and a rewarding work environment.