Night Front Desk & Member Experience Specialist

PF No Critics Group; Tucson (AZ); On-site; USD 17,000 - 22,000; Full time

Job summary

PF No Critics Group in Tucson, AZ is seeking a Member Services Representative. The role centers on delivering superior customer service to Planet Fitness members and guests, with front desk duties and member interactions.

Responsibilities include greeting members, processing sign-ups and tours, updating accounts, and maintaining a clean club environment. A positive attitude and reliability are essential.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability required.
• Excellent customer service and professional interaction with members and staff.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities: answer phones, assist callers.
• Check members into the system; conduct new member sign-ups.
• Take prospective members on tours.
• Process member account updates.
• Respond to questions and concerns; escalate to Manager as needed.
• Maintain club cleanliness and appearance.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Professional communication

Empathy and problem solving

Diplomacy

Education

High School diploma or GED

Job description

PF No Critics Group in Tucson, AZ is seeking a Member Services Representative. The role centers on delivering superior customer service to Planet Fitness members and guests, with front desk duties and member interactions.

Responsibilities include greeting members, processing sign-ups and tours, updating accounts, and maintaining a clean club environment. A positive attitude and reliability are essential.