Night Front Desk & Member Experience Specialist

Planet Fitness - Baseline Fitness; Cottage Grove (MN); On-site; USD 17,000 - 25,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Cottage Grove, MN is hiring a Front Desk Associate to drive new member sales and deliver a positive member experience. You will greet potential members, lead tours, sign up new members, manage check-ins, and handle account changes with a friendly, professional approach.

You will also handle front desk tasks, answer info calls, support member services, and help maintain a clean, welcoming club.

Qualifications

• Experience in customer service preferred.
• Strong communication and interpersonal skills.
• Ability to assist members and upsell memberships.

Responsibilities

• Greet and meet potential members; provide a great customer experience.
• Handle all front desk tasks, info calls, check-ins and signups.
• Give tours to potential members and process account changes as needed.
• Help maintain a neat and clean club environment and forward member issues as needed.
• Support club manager by addressing member services questions and escalations.

Skills

Customer service

Communication

In-person sales

Tools

POS system

Job description

Planet Fitness - Baseline Fitness in Cottage Grove, MN is hiring a Front Desk Associate to drive new member sales and deliver a positive member experience. You will greet potential members, lead tours, sign up new members, manage check-ins, and handle account changes with a friendly, professional approach.

You will also handle front desk tasks, answer info calls, support member services, and help maintain a clean, welcoming club.