Member Experience & Front Desk Concierge

Baseline Fitness; Cottage Grove (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Free Membership for self and one

Family member or friend

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Cottage Grove, MN is seeking a Customer Service Representative to welcome potential members, handle front desk duties and drive a positive member experience. You will assist with sign-ups, check-ins, and respond to member questions, contributing to a clean, friendly club environment.

Joining PF Baseline Fitness means providing excellent service, supporting tours, and collaborating with the Club Manager to ensure smooth daily operations.

Qualifications

• Honesty and strong work ethic required.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet/meet potential members and provide a great customer experience.
• Handle front desk tasks and answer phone calls.
• Assist with member check-ins, sign-ups, cancellations, and updating member accounts.
• Facilitate member services questions and refer to Club Manager when needed.
• Maintain neatness and cleanliness of the club.
• Support tours and information calls.

Skills

Honesty and strong work ethic

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness in Cottage Grove, MN is seeking a Customer Service Representative to welcome potential members, handle front desk duties and drive a positive member experience. You will assist with sign-ups, check-ins, and respond to member questions, contributing to a clean, friendly club environment.

Joining PF Baseline Fitness means providing excellent service, supporting tours, and collaborating with the Club Manager to ensure smooth daily operations.