Member Experience & Gym Operations Leader

Planet Fitness - Baseline Fitness; Cottage Grove (MN); On-site; USD 42,000 - 60,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Cottage Grove, MN seeks an attentive gym operations supervisor to uphold member experience and drive a financially successful club. You will recruit, train, and oversee staff, manage front desk duties and tours, and ensure clean, welcoming facilities.

The role involves payroll processing, daily deposits, and supporting marketing campaigns. Strong leadership and communication are required to deliver top-notch service every shift.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to lift up to 50 lbs and stand/walk most of the shift.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee member service to ensure a great customer experience.
• Handle front desk tasks, greet members, and provide gym tours.
• Facilitate member service issues and questions.
• Ensure opening and closing of the gym.
• Oversee cleanliness and appearance of the gym.
• Process weekly employee payroll.
• Assist in marketing efforts and communicate campaigns to staff.
• Authorize expenditures and make daily bank deposits.

Skills

Customer service

Communication

Leadership

Organizational skills

Staff supervision

Staff scheduling

Empathy

Education

High school diploma

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Cottage Grove, MN seeks an attentive gym operations supervisor to uphold member experience and drive a financially successful club. You will recruit, train, and oversee staff, manage front desk duties and tours, and ensure clean, welcoming facilities.

The role involves payroll processing, daily deposits, and supporting marketing campaigns. Strong leadership and communication are required to deliver top-notch service every shift.