Night Front Desk: Member Experience & Growth

Fitness Ventures (Crunch Fitness); Gainesville (FL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Gym Membership

Advancement opportunities

Training & development

Employee discounts

Job summary

Fitness Ventures LLC (Crunch Fitness) in Gainesville, FL seeks an Overnight Member Services Representative to provide a welcoming, professional club experience. You will assist members and guests, manage front desk operations, process payments, and promote club services while maintaining high customer service standards.

The role emphasizes strong communication, a customer-focused mindset, and teamwork to support member satisfaction and retention within a busy, 24/7 facility.

Qualifications

• High school diploma or GED required; minimum age 18.
• Customer service or front desk experience preferred.
• CPR Certification (Child and Infant) required or able to obtain it within designated timeframe.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Check in members and guests according to policies.
• Communicate club events and promotions to members.
• Answer incoming phone calls courteously and professionally.
• Process payments and manage front desk operations.

Skills

Customer service

Communication

Hospitality

Multitasking

Education

High school diploma or GED

Job description

Fitness Ventures LLC (Crunch Fitness) in Gainesville, FL seeks an Overnight Member Services Representative to provide a welcoming, professional club experience. You will assist members and guests, manage front desk operations, process payments, and promote club services while maintaining high customer service standards.

The role emphasizes strong communication, a customer-focused mindset, and teamwork to support member satisfaction and retention within a busy, 24/7 facility.