Night Shift Member Services Pro — Front Desk & Closings

Planet Fitness - Eclipse Fitness Group; Gainesville (FL); On-site; USD 27,000 - 35,000; Full time

Job summary

A fitness center in Gainesville, Florida is seeking an Overnight Closer. This role focuses on creating a positive member experience through exceptional customer service at the front desk. Responsibilities include greeting guests, signing up new members, answering phone inquiries, updating member accounts, and closing the daily shift with accurate bank deposits. Applicants should have a passion for fitness, strong customer service skills, and a high school diploma/GED. Reliability and punctuality are essential.

Qualifications

• Customer service background preferred.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones.
• Facilitate updates to member accounts.
• Create a bank deposit for the next day.

Skills

Customer service skills

Basic computer proficiency

Strong listening skills

Empathy and problem-solving

Education

High School diploma/GED equivalent

Job description

A fitness center in Gainesville, Florida is seeking an Overnight Closer. This role focuses on creating a positive member experience through exceptional customer service at the front desk. Responsibilities include greeting guests, signing up new members, answering phone inquiries, updating member accounts, and closing the daily shift with accurate bank deposits. Applicants should have a passion for fitness, strong customer service skills, and a high school diploma/GED. Reliability and punctuality are essential.